Frequently Asked Questions

1. What personal information does Trip Savvy Essentials collect from me?

We collect basic contact details, order information, account information, and browsing activity, among other personal details, as explained in our Privacy Policy.

2. How secure is my personal information with Trip Savvy Essentials?

We employ a variety of security measures to ensure the protection of your personal information, as detailed in our Privacy Policy.

3. How can I request a return or refund for my purchase?

Please refer to our Refund Policy for instructions on how to initiate a return within 30 days of receiving your item.

4. Are there any items that cannot be returned?

Yes, items like perishable goods, custom products, and personal care goods are non-returnable. Please see our Refund Policy for more information.

5. How long does shipping take?

Our standard shipping takes 10-15 days, depending on your location. Refer to our Shipping Policy for full details.

6. Can I track my order?

Yes, once shipped, you’ll receive a confirmation email with a tracking number linked to our tracking page.

7. Do you offer next day delivery?

Currently, we do not offer next day delivery due to the international location of our warehouses.

8. What happens if I receive a damaged or defective product?

Please contact us immediately if your item is defective or damaged, and we will address the issue as outlined in our Refund Policy.

9. Can I cancel or modify my order after placing it?

Please contact us as soon as possible to see if a cancellation or modification can be made.

10. How do I know if Trip Savvy Essentials has received my return?

You will be notified via email once we receive and inspect your returned item.

11. What payment methods do you accept?

We accept various payment methods, including credit cards.

12. How do I use a promotional code on my order?

You can enter your promotional code at checkout, and the relevant discount will be applied to your order.

13. Are prices on the website inclusive of taxes?

Product prices do not include taxes; taxes will be calculated and applied at checkout based on your location.

14. Are my credit card details stored on the website?

No, we do not store your credit card details on our website for security reasons.

15. Can I place an order over the phone?

For security and privacy reasons, all orders should be placed directly through our website.

16. Do you ship internationally? 

Yes, we ship to countries in the checkout page and you can choose the home currency for payment.  

17. Can I change the delivery address after my order has been dispatched?

Once an order is dispatched, we are unable to change the delivery address.

18. How do I provide feedback about a product or service?

We welcome feedback via email, our website contact form, or through product reviews on our site.